Case studies

How can Local Resilience Forums deliver better exercises?

Exercise Inundation was a large-scale multi-agency UK emergency exercise, simulating a flood and storm crisis event.  We worked with the Hampshire and Isle of Wight Local Resilience Forum (LRF) and key partners including Hampshire and Isle of Wight Fire and Rescue Service, Hampshire Constabulary, and the Environment Agency. There were…

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How can you prepare for more than 20 million visitors?

In 2015, we were commissioned by Hanover to help them deliver pre-event crisis communications training to their client, Expo 2020. Our longest-running project to date, we delivered nine crisis simulation exercises interspersed with crisis response training and evaluation. Participants included the Expo 2020 communications and operations teams, Dubai Media Office…

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What makes an impactful stress-test for a corporate affairs team?

Rolls-Royce PLC approached us to test the global corporate affairs team, as part of a wider exercise for the global crisis management structure and processes. The scenario was a serious product issue. We brought Rolls Royce’s scenario to life with the Social Simulator platform. There were three key areas for…

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How can you train your Rapid Response Team for a cyber attack?

We train the Rapid Response Team (RRT) within a number of major energy businesses, to ensure they can respond effectively to a cyber attack. To ease teams into an area that was new for them, we began their training using our Crisis90 platform. Crisis90 allows them to work in small…

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Helping emergency responders counter fake news

Exercise Strong Tower was the largest counter-terrorism exercise ever conducted. Running over two days, it simulated a series of high-impact terrorist attacks across London. Working with the Home Office, the Metropolitan Police Service and a host of other emergency agencies, we helped teams rehearse and test their operational and communications…

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How can we map social media for one of the world’s largest businesses?

A major energy company commissioned us to help them audit their global social media activity.  We researched, listed and analyzed all their channels, across: Facebook Instagram LinkedIn X WeChat YouTube We researched 123 different channels (plus dormant and imposter channels) with a total of 7.8million followers. Distinctions were made between…

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Is your C-suite practised in responding to a major cyber threat?

A prominent US energy company needed support in training their Senior Leadership Teams to respond efficiently to an unfolding cyber attack.  With cyber attacks on the rise and hacktivists becoming increasingly clever, companies need to ensure that their response strategies are up-to-date and reflective of the potential dangers and issues…

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How does a global energy company build social media advocacy at scale?

Our social media advocacy program has helped one of the world’s largest energy companies to scale social media advocacy among thousands of employees. We work with all levels of the business, from leaders to interns, confident and inexperienced users of social, LinkedIn to TikTok. Our Social Media Advocacy program is…

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Chicago O'Hare airport

What does it take to integrate 32 organizations into one simulation?

We prepared and delivered a day-long crisis exercise for Pierce County, USA. The simulation involved Public Information Officers (PIOs) from 32 organizations across 4 counties in Washington State.   For this emergency preparedness simulation, we designed a realistic dry run of a terrorist incident for each of the 4 counties. Each…

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